FAQs

Flowplant specialises in the design and manufacture of high-pressure water jetting and pumping systems. With over fifty years of experience, we have built an enviable reputation for technical excellence, reliability, and durability. Our product range includes the unique “Harben” radial piston diaphragm pump and the Aqua triplex plunger pump, both setting industry benchmarks for innovation and efficiency.

Our systems are used in a wide range of applications, including industrial cleaning, hydrostatic testing, and surface preparation. We pride ourselves on our custom engineering capabilities, allowing us to develop bespoke solutions tailored to meet specific customer needs and challenges. Additionally, we offer comprehensive service and maintenance support, training programs, and hold stock to ensure quick delivery. Flowplant is committed to driving innovation and providing high levels of customer service to help businesses achieve peak performance and reliability in their operations.

Flowplant’s head office is based in Salisbury, Wiltshire, in the United Kingdom. Our main office and manufacturing facility are based here, where we design, engineer, and produce our high-pressure water jetting and pumping systems. Additionally, we have a network of service centres and partners across the UK and internationally, enabling us to provide comprehensive support and maintenance services to our customers worldwide.

Flowplant’s products are suitable for a wide range of applications across various industries. Here are some of the key applications:

1. Industrial Cleaning: High-pressure water jetting systems are ideal for cleaning tanks, vessels, pipes, and other industrial equipment. They effectively remove tough residues, scale, and other contaminants.

2. Surface Preparation: Our equipment is used for preparing surfaces by removing old coatings, rust, and corrosion, ensuring a clean surface for new applications.

3. Hydrostatic Testing: Our high-pressure pumps and systems are perfect for hydrostatic testing of pipelines, pressure vessels, and other critical infrastructure to ensure they meet safety standards.

4. Drain and Sewer Cleaning: Flowplant’s high efficiency drain jet nozzles and jetting units are designed for clearing blockages and maintaining the integrity of drainage and sewer systems.

5. Offshore and Marine: Our products are built to withstand harsh environments and are used in offshore and marine applications for cleaning, maintenance, and testing purposes.

6. Oil and Gas: Flowplant’s pumps and systems are used in the oil and gas industry for tasks such as cleaning drilling equipment, hydrostatic testing, and pipeline maintenance.

7. Construction and Demolition: Our high-pressure systems are employed in construction and demolition for cutting concrete, removing coatings, and surface preparation.

8. Automotive and Aerospace: Precision cleaning of engine components, aircraft parts, and other critical machinery is achieved using Flowplant’s high-pressure jetting systems.

9. Local authorities: Our equipment is used by local authorities for cleaning public spaces, maintaining sewer systems, and other infrastructure maintenance tasks.

10. Food and Beverage: High-pressure cleaning systems ensure hygienic cleaning of production lines, tanks, and other equipment in the food and beverage industry.

Flowplant’s versatile range of high-pressure water jetting and pumping systems provides effective solutions for these and many other applications, ensuring efficiency, reliability, and superior performance.

Flowplant ensures that all our products comply with industry standards and regulations through rigorous quality control, comprehensive testing, and adherence to established guidelines. Here’s how we maintain compliance:

1. Quality Control: Every product undergoes stringent quality checks throughout the manufacturing process. This includes material inspection, assembly checks, and final performance testing to ensure they meet the highest standards of quality and safety.

2. Certifications: Our products are designed and manufactured to comply with relevant industry standards such as ISO 9001 for quality management systems. Additionally, we can comply with relevant industry standards including ATEX, Norsok, DNV2.7-1.

3. Compliance with Safety Standards: Our high-pressure water jetting systems and pumps are built to comply with international safety standards, including those for pressure vessels and electrical safety. This ensures the safety of operators and the environment.

4. Environmental Regulations: Flowplant is committed to environmental sustainability. Our manufacturing processes and products adhere to environmental regulations to minimise the impact on the environment. This includes compliance with regulations such as the Restriction of Hazardous Substances (RoHS) Directive.

5. Industry Specific Standards: Our products are designed to meet the specific standards of various industries, including the oil and gas, food and beverage, and marine sectors.

6. Regular Audits and Inspections: We regularly conduct internal audits and invite third-party inspections to ensure continuous compliance with industry standards and regulations. This helps us identify areas for improvement and implement corrective actions promptly.

7. Training and Certification: Our staff are trained to understand and implement industry standards and regulations.

By integrating these practices into our operations, Flowplant ensures that our products not only meet but often exceed industry standards and regulations, providing our customers with reliable, safe, and high-quality solutions.

Flowplant is committed to reducing its environmental footprint through several initiatives aimed at sustainability. We focus on energy efficiency, waste reduction, and the use of sustainable materials in our products. Our engineering team designs high efficiency pumps that consume less energy and produce fewer emissions. We also adhere to all relevant environmental regulations, work closely with suppliers to ensure sustainable practices, and engage our employees in green initiatives. By continually innovating and investing in research and development, we aim to create environmentally friendly solutions and contribute to a more sustainable future.

Flowplant strives to ensure that our products are as environmentally friendly as possible. We prioritise energy efficiency in our equipment design, which helps reduce overall carbon emissions and energy consumption. Additionally, we adhere to environmental regulations and standards, ensuring our manufacturing processes are as sustainable as possible. While our primary focus is on engineering efficient and effective solutions for our customers, we are committed to minimising our environmental impact through responsible practices and continuous improvement initiatives.

Becoming a Flowplant distributor involves several steps to ensure alignment with our standards and goals. If you’re interested in partnering with us, please reach out to our sales team at +44 (0) 1722 325424 or email us at sales@flowplant.com. We evaluate distributorship opportunities based on various factors including market potential, alignment with our values, and your ability to support and promote our products effectively in your region. We look forward to discussing potential collaboration and exploring how we can work together to deliver high-quality solutions to customers worldwide.

Flowplant distributors enjoy several benefits that strengthen their partnership with us:

1. Exclusive Access: Distributors gain exclusive access to our extensive range of high-pressure water jetting and pumping systems, including our renowned Harben pumps and other specialised equipment.

2. Training and Support: We provide comprehensive training programs designed to enhance distributor knowledge about our products, applications, and industry standards. This ensures distributors can effectively support their customers and provide expert advice.

3. Marketing and Sales Support: Flowplant offers marketing collateral, sales tools, and promotional materials to assist distributors in promoting our products effectively in their markets. This support includes access to our marketing resources and campaigns.

4. Technical Assistance: Distributors receive technical support and guidance from our experienced team of engineers and customer support professionals. This ensures quick resolution of technical queries and issues.

5. Business Development: We collaborate closely with distributors to explore new business opportunities, develop tailored solutions for specific customer needs, and expand market reach.

6. Reliable Partnership: Flowplant values long-term relationships with distributors, fostering mutual growth and success in the high-pressure water jetting industry.

For more details on becoming a Flowplant distributor and the benefits associated, please contact our sales team at +44 (0) 1722 325424 or email us at sales@flowplant.com. We look forward to discussing partnership opportunities with you.

The Harben Radial Piston Diaphragm Pump is a unique and innovative pump exclusively manufactured by Flowplant. This pump is renowned for its exceptional reliability, efficiency, and longevity. Its distinctive radial piston diaphragm design allows it to handle high pressures up to 700bar with ease, making it ideal for a wide range of industrial applications, including high-pressure water jetting, hydrostatic testing, and surface preparation. One of the standout features of the Harben pump is its ability to run dry without incurring damage, ensuring continuous operation and reducing the risk of costly downtime. The Harben pump’s advanced engineering ensures minimal maintenance and maximum performance, setting it apart as a leader in high-pressure pumping technology.

Watch our video to find out more, click here.

Choosing the right high-pressure pump for your needs involves considering several key factors to ensure optimal performance and efficiency. At Flowplant, we recommend the following steps:

1. Identify Your Application: Determine the specific tasks you need the pump for, such as industrial cleaning, hydrostatic testing, or surface preparation. Different applications require different pump specifications.

2. Determine the Required Pressure and Flow Rate: Assess the pressure and flow rate needed for your application. High-pressure pumps are rated by their ability to produce specific pressures (measured in bar or psi) and flow rates (measured in litres per minute or gallons per minute).

3. Consider the Operating Environment: Evaluate the conditions in which the pump will operate, including temperature, humidity, and exposure to corrosive materials. This will help you select a pump with suitable materials and protective features.

4. Assess the Power Source: Decide whether you need an electric, diesel, or petrol-powered pump based on the availability of power sources at your job site and the specific requirements of your application.

5. Evaluate Maintenance Requirements: Look for pumps that are easy to maintain and have a reputation for reliability. The Harben Radial Piston Diaphragm Pump, for example, is known for its low maintenance needs and ability to run dry without damage.

6. Consult with Experts: Speak with our experienced team at Flowplant. We can provide expert guidance and recommend the best pump based on your specific needs and operational requirements.

7. Consider Custom Engineering: If you have unique requirements, Flowplant offers bespoke engineering solutions. Our custom-designed high-pressure systems are tailored to meet your specific needs, ensuring optimal performance and efficiency.

By considering these factors and consulting with our experts, you can choose the right high-pressure pump for your needs, ensuring reliable and efficient operation for your specific applications.

The Jet Buggy is a versatile high-pressure water jetting unit available in both diesel and electric options, with the diesel version allowing for remote use without an external power supply. Standard models include the P Type 6×20 with a 22kW electric motor, providing a flow rate of 26 litres per minute at 345 bar, and the P Type 8×22 with a 30kW electric motor, offering a flow rate of 46 Litres per minute at 270 bar.

Compact and lightweight for easy transportation, the Jet Buggy boasts user-friendly controls, safety features like pressure relief valves and emergency stop buttons and is compatible with a wide range of nozzles and accessories. Its high efficiency jetting system ensures quick and effective job completion with reduced water consumption and operational costs. Customisable to meet specific needs, the Jet Buggy is an ideal choice for demanding industrial cleaning tasks. For more detailed specifications, please call +44 (0) 1722 325424 or email sales@flowplant.com.

Maintaining and servicing your Flowplant equipment is crucial for ensuring optimal performance and longevity. Here are some key steps to follow:

1. Regular Inspection: Conduct routine inspections of your equipment to check for any signs of wear, damage, or leaks. Addressing issues promptly can prevent more significant problems in the future.

2. Follow Manufacturer Guidelines: Refer to the user manual or guidelines provided by Flowplant for specific maintenance instructions for your equipment. This may include lubrication schedules, filter replacements, and other routine tasks.

3. Keep it Clean: Keep your equipment clean and free of debris, dirt, and contaminants. Regular cleaning can prevent buildup and ensure proper functioning of components.

4. Scheduled Servicing: Schedule regular servicing and maintenance checks with certified technicians or authorised service centres. This may involve thorough inspections, component replacements, and performance testing to keep your equipment in top condition.

5. Use Genuine Parts: When replacing parts or components, always use genuine Flowplant parts to maintain the integrity and performance of your equipment. Substandard or incompatible parts can lead to malfunctions and safety hazards.

6. Training and Support: Ensure that your operators and maintenance staff receive proper training on equipment operation, maintenance, and safety protocols. Flowplant may offer training programs and support services to assist you in this regard.

By following these maintenance and servicing practices, you can prolong the lifespan of your Flowplant equipment, minimise downtime, and maximise productivity. For specific maintenance guidelines or assistance, feel free to contact Flowplant’s customer support team.

At Flowplant, we understand the importance of timely delivery to meet your project deadlines. Our typical lead time for orders may vary depending on factors such as product availability, customisation requirements, and shipping logistics. However, we strive to expedite the process and deliver your equipment promptly.

1. Standard Products: For standard products available in our inventory, we aim to process and fulfil the same day. Our streamlined production and efficient supply chain management enable us to minimise lead times and ensure swift delivery.

2. Customised Solutions: If your order requires customisation or bespoke engineering, the lead time may be slightly longer to accommodate design, manufacturing, and testing processes. We work closely with you to understand your specifications and provide realistic timelines for customised solutions.

3. International Orders: Lead times for international orders may vary depending on shipping distances, customs procedures, and other logistical factors. We partner with reputable logistics providers to optimise transit times and expedite international deliveries wherever possible.

4. Communication and Updates: Throughout the order process, our team remains in communication with you to provide updates on lead times, production milestones, and shipping schedules. We prioritise transparency and strive to keep you informed every step of the way.

5. Flexible Options: If you have specific scheduling requirements or urgent project timelines, please reach out to our customer support team. We understand the importance of flexibility and will make every effort to accommodate your needs and expedite your order as necessary.

For more detailed information on lead times for specific products or to discuss expedited delivery options, please contact our dedicated customer support team. We are committed to delivering your orders efficiently and ensuring a seamless experience from start to finish.

At Flowplant, we understand the importance of timely delivery to meet your project deadlines. Our typical lead time for orders may vary depending on factors such as product availability, customisation requirements, and shipping logistics. However, we strive to expedite the process and deliver your equipment promptly.

1. Standard Products: For standard products available in our inventory, we aim to process and fulfil the same day. Our streamlined production and efficient supply chain management enable us to minimise lead times and ensure swift delivery.

2. Customised Solutions: If your order requires customisation or bespoke engineering, the lead time may be slightly longer to accommodate design, manufacturing, and testing processes. We work closely with you to understand your specifications and provide realistic timelines for customised solutions.

3. International Orders: Lead times for international orders may vary depending on shipping distances, customs procedures, and other logistical factors. We partner with reputable logistics providers to optimize transit times and expedite international deliveries wherever possible.

4. Communication and Updates: Throughout the order process, our team remains in communication with you to provide updates on lead times, production milestones, and shipping schedules. We prioritise transparency and strive to keep you informed every step of the way.

5. Flexible Options: If you have specific scheduling requirements or urgent project timelines, please reach out to our customer support team. We understand the importance of flexibility and will make every effort to accommodate your needs and expedite your order as necessary.

For more detailed information on lead times for specific products or to discuss expedited delivery options, please contact our dedicated customer support team. We are committed to delivering your orders efficiently and ensuring a seamless experience from start to finish.

To track your order with Flowplant, you can easily do so by contacting our customer support team directly. Please reach out to us via phone at +44 (0) 1722 325424 or email us at sales@flowplant.com. Our dedicated team will provide you with the current status of your order and any tracking information available. We aim to ensure that you have full visibility into the status of your shipment and are happy to assist with any queries you may have regarding tracking your order.

To request a service or repair for your Flowplant equipment, please follow these steps:

1. Contact Customer Support: Call us at +44 (0) 1722 325424 or email us at service@flowplant.com. Provide details about your equipment and the issue you’re experiencing.

2. Provide Equipment Information: Have your equipment’s model number, serial number, and a brief description of the problem ready. This will help us diagnose the issue more efficiently.

3. Schedule Service: Our customer support team will assist you in scheduling a service appointment at a convenient time.

For more detailed information or urgent inquiries, please visit our website or contact us directly. Our skilled engineers are dedicated to ensuring your equipment operates at peak performance.

Begin by contacting our experienced sales team to schedule an initial consultation. During this consultation, we will take the time to understand your specific application, challenges, and performance requirements in detail. You can contact our sales team via email sales@flowplant.com or call +44 (0) 1722 325424, alternatively complete our online enquiry form here.

Developing a bespoke product at Flowplant involves a structured process to ensure that customer requirements are met effectively:

1. Initial Consultation: We start by understanding your specific needs, challenges, and desired outcomes. This involves detailed discussions and sometimes site visits to gather comprehensive information.

2. Conceptual Design: Based on the gathered information, our engineering team creates initial concept designs. These designs are reviewed and refined in collaboration with you to ensure alignment with expectations.

3. Detailed Engineering: Once the concept is approved, detailed engineering begins. This phase involves creating detailed drawings, specifications, and technical documentation. Our engineers ensure that the product meets performance requirements and complies with relevant standards.

4. Development: Development of the bespoke product is then started following sign off of the detailed drawings. This stage allows us to verify functionality, performance, and durability under real-world conditions.

5. Testing and Validation: The unit undergoes rigorous testing to ensure it meets all specified criteria and performs reliably. This may include performance testing, safety testing, and compliance with industry standards.

6. Refinement and Finalisation: Based on test results and customer feedback, refinements may be made to the design. Once all requirements are met, the unit is signed off ready for dispatch.

7. Customer Support: Post-delivery, Flowplant provides ongoing technical support, training, and maintenance services as needed to ensure the continued performance and satisfaction with the bespoke product.

Throughout this process, clear communication, collaboration, and adherence to timelines are key principles that guide the development of bespoke products at Flowplant. Each step is meticulously executed to deliver tailored solutions that meet the unique requirements of our customers.

At Flowplant, we specialise in providing bespoke engineering and manufacturing solutions tailored to meet the unique needs of various industries. With our extensive experience and expertise, we have the capability to design and manufacture custom solutions across a wide spectrum of industries. Whether it’s industrial cleaning, oil and gas, manufacturing, or any other sector, our dedicated team excels in developing specialised designs that optimise performance and reliability for specific industry requirements.

Flowplant water jetter training courses are written by water jetting experts.  They combine theory and hands-on sessions – ensuring every aspect of the jetting operation is covered.

Operators who are trained are more proficient, more productive, less likely to have accidents and make fewer mistakes because they feel more valued and committed to the business.

Flowplant are an authorised company for delivering Water Jetting Association training courses accredited by City & Guilds, we offer a full range of courses offering you even greater peace of mind.

Safety Awareness (theory – Delegates must successfully complete this module prior to undertaking the additional modules available)

Drain & Sewer (practical)

Drain & Sewer for Duct Desilting (practical)

Tube & Pipe Cleaning (practical)

Surface Preparation (practical)

Hydro-Demolition (practical)

Yes, Flowplant’s training programs are WJA approved. As proud members of the Water Jetting Association (WJA), we adhere to the industry’s highest standards for quality and compliance in our training offerings. Our WJA approved training programs ensure that participants receive training that meets recognised industry benchmarks and standards. Whether you’re looking to enhance your team’s skills, ensure compliance with regulatory requirements, or improve the safety and efficiency of your operations, you can trust Flowplant’s WJA approved training programs to provide the expertise and credibility you need. Contact us today to learn more about our training offerings and how we can support your training needs.

Contact the training team on +44 (0) 1722 325424 or email training@flowplant.com.

Booking a training program at Flowplant is simple and straightforward. To get started, visit our website and navigate to the training section, where you’ll find detailed information about our available programs. Once you’ve identified the program that best suits your needs, simply complete the online booking form or contact our training team directly to secure your spot. Our team will guide you through the booking process, provide any necessary documentation or materials, and answer any questions you may have about the training program. With Flowplant, you can expect a seamless booking experience and access to industry-leading training that will help you and your team excel in high-pressure water jetting operations.

If you’d prefer you can call the training team on +44 (0) 1722 325424 or email training@flowplant.com.

Flowplant are an authorised company for delivering Water Jetting Association training courses accredited by City & Guilds, we offer a full range of courses offering you even greater peace of mind.

Safety Awareness (theory – Delegates must successfully complete this module prior to undertaking the additional modules available)

Drain & Sewer (practical)

Drain & Sewer for Duct Desilting (practical)

Tube & Pipe Cleaning (practical)

Surface Preparation (practical)

Hydro-Demolition (practical)

Contacting Flowplant customer support is easy. You can reach us by phone at +44 (0) 1722 325424 during our business hours. Alternatively, you can send an email to sales@flowplant.com, and one of our support representatives will respond promptly. For quick inquiries, you can also use the contact form on our website. Our dedicated customer support team is here to assist you with any questions or issues you may have regarding our products, services, or training programs.

If you experience a problem with your Flowplant equipment, follow these steps:

1. Stop Using the Equipment: Immediately cease operation to prevent further damage or safety issues.
2. Consult the Manual: Refer to your equipment’s user manual for troubleshooting tips and safety instructions.
3. Contact Customer Support: Reach out to Flowplant’s customer support team by phone at +44 (0) 1722 325424 or by email at service@flowplant.com. Provide details of the issue, including any error messages or symptoms.
4. Service Request: If the problem persists, request a service or repair. Our team will guide you through the process and may schedule an on-site visit by one of our skilled technicians if necessary.
5. Prepare for Service: Ensure that your equipment is accessible and ready for inspection or repair. Follow any instructions provided by our support team.

Our team is dedicated to resolving your issues promptly to minimise downtime and ensure your equipment operates efficiently.

To troubleshoot common issues with your Flowplant equipment, follow these steps:

1. Consult the User Manual: Start by referring to your equipment’s user manual. It provides detailed troubleshooting guides and safety instructions specific to your model.

2. Check Power and Connections: Ensure the equipment is properly connected to the power supply and that all cables and hoses are securely attached.

3. Inspect for Obstructions: Look for any blockages or obstructions in the hoses, nozzles, or other components. Clean or replace as necessary.

4. Verify Settings and Controls: Confirm that the settings and controls are correctly adjusted according to the operating instructions.

5. Examine for Wear and Tear: Check for signs of wear or damage on key components, such as seals, valves, and diaphragms. Replace worn parts as needed.

6. Listen for Unusual Noises: Pay attention to any abnormal sounds during operation, which may indicate a mechanical issue that needs addressing.

7. Monitor Performance: If the equipment is underperforming, check for issues such as low pressure or insufficient flow rate, and adjust the settings accordingly.

8. Perform Regular Maintenance: Regularly clean and maintain your equipment to prevent issues. Follow the maintenance schedule outlined in the user manual.

9. Contact Customer Support: If troubleshooting does not resolve the issue, contact Flowplant’s customer support team for further assistance, +44 (0) 1722 325424 or by email at service@flowplant.com. Provide detailed information about the problem to help diagnose and fix it promptly.

By following these steps, you can address many common issues and keep your Flowplant equipment running smoothly.

For recommended maintenance practices, we advise referring to the specific user manual provided with your Flowplant equipment. Each manual contains detailed instructions tailored to the unique requirements of your equipment model.

You can find user manuals and technical documentation for Flowplant products on our official website under the “Customer Support” section. Alternatively, you can contact our customer support team directly at +44 (0) 1722 325424 or sales@flowplant.com to request specific documents or assistance with accessing the information you need. Our team is dedicated to providing comprehensive support to ensure you have the resources necessary to operate and maintain your Flowplant equipment effectively.

Yes, Flowplant offers support in exploring financing options for purchasing our equipment. While we do not directly provide financing ourselves, we can assist by providing information and guidance on available finance options through our network. Our aim is to help you make informed decisions aligned with your budget and needs, ensuring that acquiring our equipment is as convenient and accessible as possible. For more details on financing options, please contact our sales team at +44 (0) 1722 325424 or sales@flowplant.com, alternatively you can download our finance brochure for more information.

Flowplant’s warranty covers defects in materials and workmanship under normal use and service. Specific warranty terms may vary depending on the product and are outlined in the product documentation provided upon purchase. Generally, our warranty ensures that our high-pressure water jetting and pumping systems are free from defects during the specified warranty period. Warranty coverage typically includes repair or replacement of defective parts or equipment components. For detailed information on warranty terms and conditions for your specific product, please refer to the user manual or contact our customer support team at +44 (0) 1722 325424 or sales@flowplant.com.

To file a warranty claim, please contact us at +44 (0) 1722 325424 or email our service team at service@flowplant.com. Our team will assist you with the necessary steps to process your claim efficiently.

You can find our full terms and conditions on our website. Simply navigate to the links in the footer for more information. If you have any specific questions or need further assistance, please feel free to reach out to our customer support team.

Our privacy policy can be found online. Please visit the link in the footer of our website for more details. If you have any specific questions regarding our privacy practices, please don’t hesitate to contact us.

Flowplant takes data protection seriously and adheres to all relevant data protection laws and regulations. We ensure that personal data is handled securely and confidentially, utilising industry-standard encryption and security measures to safeguard sensitive information. Our data protection practices include regular audits, staff training on data handling procedures, and strict access controls to minimise the risk of unauthorised access or disclosure. Additionally, we have implemented policies for data retention and deletion in accordance with legal requirements. If you have any specific questions about how we handle data protection, please refer to our privacy policy for more information.